RETURNS AND REFUNDS

 

GOODS RETURN

If you change your mind or it's not quite what you were looking for, please return it in its original condition ensuring you include your proof of purchase so we can exchange or refund. This does not affect your statutory rights.

In the first instance, you can notify us of a return by selecting the Return option in the Account Section.

  • All items must be in their original packaging and unused. We are unable to accept return of a product which is not in its original, undamaged packaging or shows any evidence of use.
  • We can offer to collect at a charge of £12.50 per collection. For heavier items or hazardous items, including all liquids, the collection fee will be priced on application.
  • Once we receive your item back at the warehouse, we'll refund you within 5 working days.

 

FAULTY OR DAMAGED ITEM(S):

In the unlikely event that your item is damaged or is incomplete, please contact us with 24 hours of receipt by mailing us at info@rapid-eng.co.uk or calling us during office hours on 01869 327123.

 

RETURNS ADDRESS

Rapid Engineering Supplies Ltd.

c/o WEBSHOP ORDER

Unit B8, Telford Road,

Bicester, OXON OX26 4LD